Frequently asked questions
How do I get started?
Head over to our timetable and book for your preferred class time.
This will create a Momence profile for you, and if you’re new to the studio it will offer our Introductory offer.
What if I need to cancel a booking?
GROUP CLASSES
If you are unable to attend one of the classes you have booked, please make sure to cancel within the time frames advise.
If you are booked into any morning class before 8am and cannot attend, please cancel by 7pm the night before.
Any classes from 8am onwards have a generous 3 hour cancellation window.
A $10 cancellation fee applies for any class cancelled within this window, or booked and not attended.
*Class Packs forfeit their class.
PRIVATE SESSIONS AND DUOS
Due to the personal and tailored nature of your session, a 12 hour cancellation window applies. Sessions cancelled within this window will be forfeited. Should one party of a duo session be unable to attend at short notice, the session will still be charged at the duo rate.
It's my first time at the studio, what do I do?
Please arrive 15 mins early. This gives us time to introduce ourselves and give you a run down of the equipment and some Pilates basics such as spinal positions and breathing. If you have specific injuries, concerns or even certain goals you wish to achieve, please contact us via email at info@bodylifebrisbane.com to let us know before attending a class.
What do I wear?
Please wear comfortable clothing that allows you to move freely and bring a water bottle. Often you will be required to have legs stretched out so please wear clothing that will give adequate cover. Please bring non slip socks to wear to during the session or these can be purchased at the Studio.
What if I need to cancel my membership?
To cancel your membership, we require 4 weeks notice, and this notice must be provided in writing. If you are still within your initial contract period, 50% of the remaining fees is to be paid out upon cancellation. Please email info@bodylifebrisbane.com
Can I suspend my membership?
Yes, you are able to suspend your membership for a maximum of 6 weeks throughout a 12 month period. Please provide notice in writing to info@bodylifebrisbane.com
Do you have on-site parking?
Yes we do – Lots of it.
Do you offer one-off classes?
Yes, click here for pricing.
